Freezing pauses a subscription without losing the days the trainee paid for. Use it for an injury, a holiday or a break.

​
Freeze a subscription

1

Open the Subscriptions tab

Select the trainee and open Subscriptions, or press the subscription chip in the card header.
2

Press Freeze plan

The button is on the card of the active subscription.
You see “Plan frozen”. The card now shows the status Frozen, the Frozen on date and the Remaining days with “(frozen)” next to them.

​
What freezing does

  • Perform stores how many days were left at the moment you froze.
  • The trainee becomes Inactive on the board.
  • The trainee loses access to the app, unless you turn on Keep app access.
  • The trainee gets a notification that the subscription was frozen, if that notification is on for the studio.
  • The change is recorded on the trainee’s activity.

​
When freezing is refused

​
Reactivate

Press Reactivate on the frozen card. You see “Plan reactivated”. The subscription runs again from today for the number of days that were left. A trainee frozen with 20 days left gets an end date 20 days from the day you reactivate.
If a later subscription is already scheduled and the remaining days would run into it, the reactivated subscription ends on the day the scheduled one starts.

​
Keep app access

The Keep app access switch decides whether an inactive trainee can still use the app. You find the switch:
  • on the frozen subscription card
  • on the Subscriptions tab when the trainee has no active plan
Turning it on shows “Trainee can still use the app”. Turning it off shows “Trainee app access removed”. The switch matters only while the trainee is inactive. An active trainee always has access.

​
When to leave access on

  • A trainee on a short break who should keep seeing their plans.
  • A trainee whose subscription ended while you sort out the renewal.

​
What a locked-out trainee sees

The app shows a screen explaining that the subscription is paused, with a button to contact the studio on WhatsApp. This button stays even if you switched off the WhatsApp buttons for the home screen. See Contact WhatsApp number.

​
Expired is not frozen

A subscription that reaches its end date is not frozen. No days are stored. The trainee becomes inactive in the same way, and Keep app access works the same way, but there is nothing to reactivate. Add a new subscription to bring the trainee back.

​
Freeze or unfreeze many trainees

Select the trainees on the board, open Actions on the bulk bar and choose Freeze subscriptions or Unfreeze subscriptions. Trainees the action does not fit are skipped and counted in the result. See Bulk actions.

​
Find frozen trainees

In the advanced filter, add Frozen subscription is Frozen. Save it as a favorite if you check it often. See Saved filters.