Send feedback

Every check-in ends the same way: you record what you did and, usually, tell the trainee. Finishing the form marks it Handled and takes it out of the pending queue.

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Open the composer

On the review screen, click Write feedback & finish handling under the form. The Notes & feedback panel opens. Click Collapse to fold it away again without losing what you typed.

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What you can fill in

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Internal note

Internal note is for the team only. Write what was done in this update, for example “raised calories by 150, swapped leg day B”. The trainee never sees it.

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Message to the trainee

Tick Send feedback to the trainee to write to the trainee.

• Message to the trainee is the text they receive. When the box is empty, the assistant fills in a suggested message based on the trainee’s data and your plan changes. Edit it freely or replace it. Your own text is never overwritten.
• Choose the channels: In-app notification, WhatsApp, or both. Both are on to start with.

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Attach plan changes

If you changed the trainee’s training or nutrition plan after they filled the form, those changes are listed in the composer. A toggle shows how many will be attached. Each attached change adds a line to the message that points the trainee to the updated plan in the app. Up to 20 changes can be attached, and only this trainee’s plans can be.

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Finish

The button changes with what you are sending. The button stays disabled until the requirement is met. This is deliberate. Every handled form carries either what the trainee was told or a note of what was done. The note and the message can each be up to 4,000 characters.

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What happens when you finish

• The form is marked Handled with your name and the time. You see Feedback sent · the form was marked handled or The form was marked handled.
• The row moves from Pending to Handled in the queue and shows how long it took to handle.
• The note appears in the trainee’s Form history under Changes made. If you wrote no internal note, the message you sent is shown there instead.
• The feedback is added to the trainee’s activity feed.
• If your studio has an automation that starts when feedback is sent on a form, it runs now.

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If a channel cannot deliver

The form is marked handled even when a channel does not go through, so check these if a trainee says they got nothing.

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Drafts are saved for you

Whatever you type in the composer is saved as a draft a moment after you stop typing, and again when you click away or collapse the panel. You can leave the screen, look at the trainee’s plans and come back to the same text. The draft belongs to the form, not to you. Another coach who opens the same form sees it too. Once the form is handled, the draft is cleared.

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Finish without messaging the trainee

Sometimes there is nothing to say, or you already spoke to the trainee. Leave Send feedback to the trainee unticked, write an Internal note and click Finish handling. The form is marked handled and nothing is sent.

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Handled forms

A handled form stays in the queue under Handled and can be opened at any time. The composer area shows who handled it and when.