Open Business settings, Billing. The page is for the owner and admins. It covers what your studio pays Perform. For what your trainees pay you, see Subscription plans. Billing belongs to the studio. If you work in several studios, each one has its own plan and its own billing page. The Billing item in your personal account settings simply brings you to the studio’s page.

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Your plan

The Your plan card shows the plan the studio is on, its price per month and its status.

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Manage billing

The Manage billing button on the plan card opens the customer portal of the payment provider. Use it to:
  • update your payment details
  • cancel the subscription
If the portal cannot be opened you see “Could not create a customer portal session. Please try again.”

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A plan granted by Perform

If the card reads “This plan was granted to your account by Perform”, the plan is free of charge and was assigned by the Perform team. There is no portal for it. To change it, contact Perform.

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Plan usage

The Plan usage card compares what you use with what the plan allows.
  • Trainees: for example “18/25 trainees”. On a plan with no limit it shows the count followed by “(unlimited)”.
  • Team members: for example “2/2 team members”.
  • Invites: when invited team members have not signed in yet, a line tells you how many.
When you are at a limit, the card reads “You have reached your plan limit: everything you have stays, and adding more needs an upgrade.” with an Upgrade plan link.

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What counts as a trainee

Every trainee in the studio who is not archived. Inactive trainees, frozen trainees and trainees whose subscription has ended still count. Deleting a trainee frees a place.

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What counts as a team member

Everyone on the Team page, the owner included. A removed team member does not count. Invitations that were not used yet are listed on their own line.

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Change your plan

The Change your plan card has one of these, depending on your situation. Switching plans and changing the number of team seats take effect right away. The difference is prorated. See Choose a Perform plan for the limits of each plan.

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Add a team seat

There are two ways.
  • From the plan picker, raise the team size and confirm.
  • When an invitation is refused for lack of seats, press Add a seat in the message. The button shows the monthly price. The seat is added and the invitation goes through.
A subscription on a previous price list cannot take a single extra seat. It moves to the current price list through a plan upgrade.

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Cancel

Cancellation and payment details are handled in the customer portal. Press Manage billing on the plan card. After a cancellation the studio is on the free plan: up to 5 trainees and one coach. Nothing you have is removed, but you cannot add trainees or team members past those limits.

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Who can do this

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Common questions

Refresh the page and check Plan usage. If the limit has not changed, the payment may not be confirmed yet.
Refresh the page. Then check the line about invites that have not signed in yet.
No. Everything you have stays. You only cannot add more until you are under the new limit. The plan picker does not offer a plan that is too small for your current size.