The channels
Push only reaches trainees with a registered device. A trainee who never installed the app, or turned notifications off, gets nothing by push. For those trainees, WhatsApp is the channel that works.
Start here
Connecting WhatsApp
Connect SmartSend, map your coaches and set the number trainees write to.
Sending messages
Every place you can message one trainee or many.
WhatsApp templates and automatic messages
Templates, parameters, and what goes out without you pressing send.
SmartSend mailing lists
Turn a selection of trainees into a SmartSend list.
Notifications control
Choose which push notifications trainees receive and what they say.
Form notifications and reminders
The message when a form is sent, and reminders around it.
Inbox and notification center
Where incoming messages and your own notifications show up.
Calendar
Events, sessions and the team view.
Trainee meeting booking
Open your availability so trainees book from the app.
CRM and leads
Track leads from first contact to a closed deal.
Who can change what
- Any coach can send messages to the trainees they have access to.
- Studio owners and admins manage Business settings, which holds the WhatsApp connection, Notifications control and Integrations.
- A coach who is limited to their assigned trainees can only message those trainees. A bulk message is narrowed to them before it is sent.